IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

IMG November Customer Services Superstar | Kelsey Houser

Congratulations to Kelsey Houser from Newton Care Center!  We are proud to announce you are the IMG November Customer Service Superstar!

She goes by many names, “Little Bit”, “Tiny”, “Hey you, come help me”, or Kelsey! She is always here, chipper and ready to help.  Kelsey Houser is our housekeeper, but she can be found assisting all departments!  She not only works the housekeeping schedule but in order to get her work completed in a timely manner she will assist the residents, the dietary department, laundry, etc.  She is never shy to lend a helping hand. 

Recently, after one of our residents had a fall, Kelsey stopped to put a pillow under his head, kept him calm and then ran to get help.  After other staff members arrived Kelsey assisted by retrieving needed supplies for those working with this resident, all the while attempting to keep this resident comfortable and calm.

Kelsey is great with the residents and other staff members.  She has volunteered to change her schedule when needed and face the obstacles her shift presents in a positive manner.  She is courteous and respectful to all she meets and always does the little extras to help out.  Kelsey deserves to be our superstar!

Thank you “Little Bit”, “Tiny”, and/or Kelsey for always going that extra mile!





August Customer Service Superstar | Kat Willson

Congratulations to Kat Willson from Keota Health Care Center!  Kat is the IMG August Customer Service Superstar!

Kat started her career with us as a part-time housekeeper. Since then, she has become someone we depend on daily. Kat is always one to volunteer to help and jumps into any situation we need help without hesitation. She always comes to work in a great mood and greets our residents and staff with a smile! Kat is working her way up to full-time housekeeping status for us. Despite being “part-time” status, she has volunteered to help our staff on multiple occasions, so we can better serve our residents in laundry and dietary as well!





July Customer Service Superstar | Alicia Catterson

Congratulations to Alicia Catterson, Activity Aide at Paris Healthcare!  You are the IMG July Customer Service Superstar!

On the morning of July 4th, Alicia Catterson clocked in for her shift as activity aide at Paris Healthcare Center.  She walked through the halls giving a good morning and a big smile to all that she met on her way to the activities room ... especially the Residents, whom she has grown to love in her short time at PHC.

Alicia started in housekeeping and did a great job carefully cleaning each resident's room just like it was her own home. She took great care in every detail and was pleased when she was finished.  She always did her best work and was thoughtful in ensuring reach Resident felt good about their stay at PHC.

It didn't take Alicia long to know that her true passion was working directly with the Residents and applied for the activity aide position. She was hired and has made a huge difference each and every day she spends time with the Residents.





June Customer Service Superstar | Kelley Ritter

Congratulations to Kelley Ritter, a nurse from UHCC … you are the IMG June Customer Service Superstar!

Kelley Ritter has been loyal to Urbandale Health Care since 2009. Her nurse managers describe her as a very compassionate nurse who takes her job very seriously and always tries to do her very best.  She is very dependable and dedicated employee. Kelley welcomes every new resident with a warm smile and provides help and knowledgeable care that helps both new and longstanding residents feel comfortable and cared for! She is very gentle and caring towards our residents by going out of her way to get to know them personally as well as their families.





2018 Video Contest Winner

Congratulations to Urbandale Health Care Center for winning the National Nursing Home Video con

Kudos to Keosauqua, Cathedral and Paris for amazing National Nursing Home Week videos as well.  We love showcasing all the fun our Residents and staff had celebrating this special week. 

Check back on IMG’s Facebook page (@imgcares) throughout the week to see other videos from our runner-up facilities.

CLICK HERE to see the winning video:

Congratulations again, Urbandale!